Simply contact support by logging in at support.gearhost.com and request the migration. We will send you the information below and need confirmation that you fully understand the process and changes.
With the improved stability of Windows Server 2012, and the newer and more powerful hardware that it is run from we know you are just as excited for this opportunity as we are. However, there are a couple of things we do need to cover with you about this migration.
First, even if all items are handled as expediently as possible there will be some downtime for the website. GearHost will take charge on moving your site data and databases (at no charge), but there are some things we need you to be able to change/update or notify you about:
Access and DSNs: The absolute path for the connection string will need to be updated. You will need to do this once the migration is completed. If you have questions on how to make this change please let us know and we will try to guide you. You will also need to change your file path if you are using absolute paths.
MSSQL and MySQL Databases: After the migration is complete you will need to change any MSSQL connection strings to point to mssql2.cloudsites.gearhost.com, and any MySQL connection strings to point to mysql3.cloudsites.gearhost.com. Usernames and passwords will remain the same.
The new accounts as well do have a slightly updated billing that we feel allows you greater flexibility in leveraging the power of these new accounts. For starters, the CloudSites™ v3 account still starts at $19.99 a month (the same as our v2 accounts). This gets you an account able to run unlimited domains as full IIS entries.
Also add-ons (app pools, dedicated IPs etc) will be charged on the same billing cycle monthly/annually at the time of migration. So if you pay Annually for an extra IP you will be invoiced for $12 and so on.
Domain Aliases in v3 do not support email of their own. You can only have mail on full IIS entries. If you need to keep the mail we can add the domain as a Full IIS entry.
SmarterStats - Due to the statistics being bound to the server, we will not be able to migrate existing statistics from v2 to v3. Stats will be reset.
Info we need from you.
If there are any domains, databases, etc you wish to remove let us know. Your v3 will mirror v2 exactly when complete.
If you have an SSL on one of your domains let us know so we can migrate it at the same time.
If you do not know how to update connection strings let us know prior to migration, we will work with you.
Lastly on these migrations, we require consent that you understand what is listed above and that there will be possible downtime. Downtime occurs while migrating files and possibly before updating connection strings. Finally, agreeing to these terms will add you to a list of users to be migrated. We are working through it as fast as possible but it may take some time to get to yours. If you approve simply reply to this email stating so.
Thanks for not only your time on this process but also your attention to this thread (we do greatly appreciate it). We look forward to hearing back from you and as well upgrading you to our new service. Regardless, have a great rest of your day.